Lonny D. Matlick D. O
Otolaryngology
 
The Office...meant to be user friendly, but corrupted by rules, regulations and insurance
industry nonsense.  Far from paperless!  But seriously folks...We'd love to have you.  There
are just a few things you need to know that will help make your visit a positive experience.
Please have realistic expectations...we are truly here to help! 

Appointments:  It's been over 20 years of office hours, and to our best ability we try to run
on time!  I know that your time is as valuable as mine...if not more so!  Nobody likes to wait,
and it's really stressful when, as the Doctor, you're running behind.  Therefore...we try not to
overschedule, but there are times that difficult medical problems or emergencies make running
late inevitable.  Serious cases require thought, explanation, and patience on the part of the
Physician.  If your case or that of your family member is one such case, you'll want that extra
time and care, so extend that courtesy to others should the need arise.  Please be patient...
we'll let you know it there will be a significant delay, and we'll understand if you have to reschedule
due to time constraints.

ID:  IF YOU ARE A NEW PATIENT, OR ARE DUE TO UPDATE YOUR RECORD FILE, YOU WILL BE
ASKED FOR PROOF OF IDENTIFICATION.  IF YOU'RE YOU, THIS SHOULD POSE NO PROBLEMS.  IF,
PERHAPS, YOU'RE AN EXACT DUPLICATE OF YOURSELF WHO'S BEEN INSERTED INTO SOCIETY BY
AN ALIEN RACE, YOU SHOULD STILL BEAR A REASONABLE RESEMBLANCE TO YOUR DRIVERS LICENSE
PHOTO, AND THERE SHOULD STILL BE NO PROBLEM.  IF YOU PLAN TO MAKE A SCENE ABOUT THIS
REQUEST IN THE WAITING ROOM ON THE DAY OF YOUR VISIT, OR ARE JUST COMING IN FOR AN
ARGUMENT, PLEASE MAKE A SEPARATE APPOINTMENT FOR THIS PURPOSE, AND PLEASE MAKE
SURE TO PREPAY FOR THAT VISIT...(JUST MAKE BELIEVE YOU'RE GOING TO THE AIRPORT!!! )

Forms:  In order to properly maintain your medical records, we need you to provide us with some
basic information regarding your medical history.  We also need accurate insurance information.
Please be patient with us?  We know you've been filling out the same forms at other Physicians offices! 
We are, however, REQUIRED by all insurers to maintain this information. 


Caring As Part Of Your Care Since 1985

 
Your Office Visit